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We would like to talk about the observability of our physical stores.
There are many different types of devices in the stores: POS terminals, various scanners, displays, receipt printers connected to them, customer self-checkout stations, electronic queue terminals, printers, consultants’ computers, and so on. At the same time, physical stores also contain a large amount of network infrastructure — Wi-Fi access points, routers, firewalls, the physical network itself, and internet connectivity.
Unfortunately, devices sometimes fail, internet providers occasionally violate their service levels, and our services running in GCP can become unavailable for specific stores or specific business units due to new releases or changes in network or firewall configurations. In many cases, we learn about these issues quite late — only when customers encounter problems while paying for their purchases.
Last year, the Observability Adeo team worked very closely with the LMIT, LMPT, BROM, and LMFR teams to implement observability for this entire infrastructure. We designed an observability architecture for store devices based on OpenTelemetry, while the network team is implementing a solution for collecting network metrics based on Zabbix. Using data from both sources, we can build comprehensive dashboards that show the real state of the infrastructure inside our stores, allowing us to detect and respond to incidents in a timely manner.
We already have concrete implementations of this solution in LMIT and LMPT, and we would like to present them together in a joint presentation.
