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From Chaos to Control: Mastering High-Impact Incidents at ADEO
FULL
Thursday May 28, 2026 15:30 - 16:00 CEST
3 - LAB
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
When a critical incident strikes a complex system, every second counts.

The initial moments—the "time to engage"—are often lost trying to identify and gather the right experts. This delay can impact our customers and our business.
Who to call? How long does it take to get the right experts in the same room? Should we communicate among our Business Units ?

At ADEO, we have evolved our incident management process. Over the past year, we have implemented a "War Room" system for Priority 1 incidents on Google Chat.

With a single trigger, this tool automatically:
- Identifies and mobilizes the correct product and operations teams.
- Creates a dedicated Google Chat space and Google Meet for immediate collaboration.
- Provides incident managers with the tools they need to lead effectively and accurately.

In a 30-minute session, we can present this innovative tool, its key features, and the significant impact it had on reducing our time to engage and improving transparency.
Speakers
avatar for Yoana BOYADZHIEVA

Yoana BOYADZHIEVA

Support Engineer - eCommerce Production Leader, Decathlon
avatar for Manuel Tagliani

Manuel Tagliani

Ext - ADEO Services
With a career started in a L3 maintenance/support team,
I have built a diverse skill set like Operations, DevOps, Product Owner and was part of Head of Ops team at ADEO.
My passion for automation led me to develop THOR (To Help Our Runners), a innersource tool that help runners/ops... Read More →
Thursday May 28, 2026 15:30 - 16:00 CEST
3 - LAB 135 Rue Sadi Carnot, Ronchin, France
  Dev / Tech, Tools In Action

Attendees (50)


Waitlist (15)


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