In a marketplace with 17M+ products and 42M+ offers, every unpublished offer is lost revenue. But why is an offer not live? The answer used to be a mystery trapped in technical logs. To solve this at scale, we didn’t just build a dashboard; we built a framework for clarity. Join us behind our new Offer Management system to learn how we used the Pyramid of Failure to categorize user, business, and technical blockers. We’ll share the blueprint for building a single, scalable UI that serves diverse personas, empowering sellers with autonomy while providing tech teams one "Source of Truth" for debugging and investigation, and how this unified approach turned technical friction into GMV growth.
