Name: We’re not building a chatbot. We’re building the most helpful colleague our customers have ever met
Start: 2026-05-28T10:00:00+0200
End: 2026-05-28T10:45:00+0200

We’re not building a chatbot. We’re building the most helpful colleague our customers have ever met

FULL

Thursday May 28, 2026 10:00 - 10:45 CEST

4 - MEDIUM STAGE

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

What if the experience our customers have with the best in-store advisors could be available anytime, anywhere?

In this talk, we share how we are designing a conversational AI platform that extends the expertise of retail teams beyond the store, 24/7, to instantly connect customers to the right information, advice, and services.
We'll explain why we approach conversational AI not as a simple chatbot, but as a platform connecting expert AI assistants, business tools, and customer journeys.

We'll also share organizational challenges we faced when designing conversational experiences that actually help.

Speakers

Jean Gadenne

Business Domain Leader, ADEO Services

I am Business Domain Leader for Customer Management & Care at ADEO. I lead the development of products powering customer identity, data and customer care, with a focus on building conversational orchestration platforms that connect AI assistants, business tools and customer journ... Read More →