Name: Everyone builds the experience. Journeys make it one.
Start: 2026-05-27T15:15:00+0200
End: 2026-05-27T16:45:00+0200

Everyone builds the experience. Journeys make it one.

FULL

Wednesday May 27, 2026 15:15 - 16:45 CEST

🏀 PRACTICE ZONE #1

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

**When everyone builds part of the experience, keeping it coherent becomes one of the biggest challenges.**

Many customer experiences, such as conversational interfaces cut across product teams in platform, commerce and business units. Yet organizations are rarely structured to manage them that way. As a result, work becomes fragmented, responsibilities unclear, and experience quality inconsistent.

In this talk, we will share how we used **Journeys Management** to bring structure and alignment to one of these transversal topics: conversational experience.

We used the shared Adeo customer framework to allow design teams, commerce teams, platform product teams, and business units to collaborate through the same experience lens. Supported by a journey management tool, this approach made the experience visible across teams and helped harmonize work.

To guide product teams without prescribing solutions, we also introduced **Experience Level Agreements (XLAs)**—textual experience guidance and measurable experience metrics that define what good looks like for customers.

**The result:** clearer collaboration, better-structured requests between commerce teams and products and business units and commerce teams, improved work quality, and a shared direction for evolving the experience.

This talk shows how journey management can become **a practical collaboration and governance layer for complex, cross-team experiences.**

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Speakers

Jeremie Boudet

UX Designer, ADEO Services

**Jérémie - Head of UX, CCDP Platform**

As the Head of UX for the CCDP platform, Jérémie oversees the Pro & Customer perimeter with a deep expertise in design methodologies and Journey Management,a topic he has championed within Adeo for several years.
He is a firm believer that Journey Management is is a powerful lever for solving day-to-day alignment issues and providing the visibility needed to elevate the quality of work for everyone. With a human-centric approach and a "glass-half-full" philosophy, Jérémie focuses on driv... Read More →

Mehdi Akeniouine

Ext - ADEO Services

Wednesday May 27, 2026 15:15 - 16:45 CEST
🏀 PRACTICE ZONE #1 135 Rue Sadi Carnot, Ronchin, France

Product Management / UX, Conference

Audience Intermediate

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Dev Summit 2026

Jeremie Boudet

Mehdi Akeniouine

Attendees (20)

Waitlist (10)

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Success you have shared X tickets.

Dev Summit 2026

Jeremie Boudet

Mehdi Akeniouine

Attendees (20)

Waitlist (10)

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